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Have some questions?

We're here to assist you.

• How does the test work?

  EyeCanKnow uses a mobile device to present a series of standardized questions while the device camera measures and records pupil dilation and other eye behaviors. The mobile device tracks the examinee's response times, error rates, and time outs (non-responses) to determine the Credibility Score of the examinee.

  An EyeCanKnow Credibility Score was calculated by patented computer algorithms, which considered various eye responses and reading behaviors to generate the score. EyeCanKnow credibility scores range between 0% and 100%. A score above 50% indicates the subject reacted truthfully. A score below 50% indicates the subject reacted deceptively. Test results are typically about 80% accurate. Bad test data or other factors can lead to lower accuracy.

• How accurate is the lie detection test?

  Polygraphs have shown typical accuracy from 65-75%, however this depends a great deal on the skill of the test administrator and other misleading physiological and psychological factors.

  In a controlled environment, EyeCanKnow's technology is 90%+ accurate.

  When used on a mobile phone, the technology is 80%+ accurate.

• What is the best lie detection technology?

  No lie detection test is 100% accurate however EyeCanKnow is built on technology that uses ocular motor recognition and analysis- and is recognized by leading experts in digital lie detection as the gold standard.

• Can you take the test on your phone?

  EyeCanKnow is designed for use on Apple and Android phones; this is the only way you can take an EyeCanKnow test.

• How long does the lie detection test take?

  Each test will require approximately 15 minutes to complete and 15 minutes to securely score.

• What types of things can I ask?

  EyeCanKnow can test for anything related to past actions, behaviors, and events. They are NOT knowledge-based tests. Actions or behaviors should be concrete and easily defined. Tests should focus on actions or behaviors of most concern.

  EyeCanKnow offers 6 pre-built test templates including: Fidelity, Drugs, Alcohol, Pornography, Gambling, and Theft tests that can be customized to you. 

  For a more robust and personalized test, we recommend TruthQuest™- a fully personalized test with up to two questions unique to your situation. 

  For more information about creating your own TruthQuest™ click the button below!

  

• How quickly will I get my results?

  Results are available almost immediately, usually within 15 minutes or less in a secure dashboard. 

• Do you offer support?

  Our premium report comes with unlimited email support with a test expert. 

  If at any point you have questions however, please email us at: answers@eyecanknow.com

• Is my data secure?

  Yes, your data is secure.

  EyeCanKnow does not use Customer Data for purposes other than those set forth in the Terms and Conditions which is available at:

  https://eyecanknow.com/privacy