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Frequently Asked Questions

Click below to learn more about TruthHub and how our truth verification technology works.

• What's included in a test report?

  -Expertly Designed Questions and Tests

  -Photo Identified Test Taker

  -Peer-Reviewed Technology

  -Patented Methodology & Algorithms

  -Easy-to-read, Color Coded Outcomes

  -Data Quality Score

  -Summary of Examinee Answers

  -Detailed Question Scores

  -Comparison Question Scores

  -Analysis of Data Quality

  -Access to Pre-Test Instructions

  -Detailed Protocols and Procedures

  -Certified PDF of Results

  -Access to Email Support

   

• How does the test work?

  EyeCanKnow uses a mobile device to present a series of standardized questions while the device camera measures and records pupil dilation and other eye behaviors. The mobile device tracks the examinee's response times, error rates, and time outs (non-responses) to determine the Credibility Score of the examinee.

  An EyeCanKnow Credibility Score was calculated by patented computer algorithms, which considered various eye responses and reading behaviors to generate the score. EyeCanKnow credibility scores range between 0% and 100%. A score above 50% indicates the subject reacted truthfully. A score below 50% indicates the subject reacted deceptively. Test results are typically about 80% accurate. Bad test data or other factors can lead to lower accuracy.

• How accurate are the tests?

  Polygraphs have shown typical accuracy from 65-75%, however this depends a great deal on the skill of the test administrator and other misleading physiological and psychological factors.

  In a controlled environment, EyeCanKnow's technology is 90%+ accurate.

  When used on a mobile phone, the technology is 80%+ accurate.

• What is the best lie detection technology?

  No lie detection test is 100% accurate however EyeCanKnow is built on technology that uses ocular motor recognition and analysis- and is recognized by leading experts in digital lie detection as the gold standard.

• How long does a test take?

  Each test will require approximately 15 minutes to complete and 15 minutes to securely score.

• What can I test for?

  EyeCanKnow can test for anything related to past actions, behaviors, and events. They are NOT knowledge-based tests. Actions or behaviors should be concrete and easily defined. Tests should focus on actions or behaviors of most concern.

• How quickly will I see results?

  Results are available almost immediately, usually within 15 minutes or less in a secure dashboard. 

• Do you offer support?

  Our premium report comes with unlimited email support with a test expert. 

  If at any point you have questions however, please email us at: answers@eyecanknow.com

• Is my data secure?

  Yes, your data is secure.

  EyeCanKnow does not use Customer Data for purposes other than those set forth in the Terms and Conditions which is available at:

  https://eyecanknow.com/privacy

• How do I access the results?

  You will have your own unique account in our TruthHub portal.  From there, you can create new tests with our team, send tests, and review results.

• Can I send tests?

  You will have your own unique account in our TruthHub portal.  From there, you can create new tests with our team, send tests, and review results.