Please review these guidelines for the most accuracy and comfort during your test.
Select a uniform background of a neutral color if possible. Multi-colored backgrounds will reduce accuracy.
Use a closed, quiet room. Noises other than your verbal answers cause problems. Eliminate music, TV, games, or conversations in the background. And, do not cover the phone mic with your hand or fingers.
Use a room with even overhead lighting. Remove light sources from the phone camera view, such as lamps, TVs, computers, windows, or mirrors.
Close all apps on the phone, including any in the background.
Enable the Do Not Disturb feature on the phone. Texts or phone calls will interfere with testing.
Disconnect Bluetooth speakers, headphones, earbuds, and microphones.
Vehicles, public areas, and outdoors, to name a few.
Keep the camera level with your eyes
If you close the app or stop the test before it has finished, you will need to request a new test link from EyeCanKnow.
Email us immediately at: answers@eyecanknow.com